Information is collected from a number of places on the web site including customer order and account registration forms. The goal in collecting this information is to make ordering more efficient and your shopping experience more meaningful.
Registration and Ordering
During the order process we will ask you for information including, but not limited to your name, shipping and billing address, phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
Notice to our Customers
When you place an order, the amount is only authorized until we capture the final amount. On your end, your bank will put the funds on hold. We process all transactions this way because we don't want to collect your funds until we are sure we can ship your item. In the event your item is unavailable, sold out, or your size is sold out or on back order, we will contact you to inform you of your options. At that time, we haven't shipped your item, so we can release the funds back to you. In the event we release the funds, please be aware it's considered a VOID and NOT a refund. Like renting a car, they'll hold your funds until captured, we do the same. Once voided,www.marissablack.com will disappear off your pending transaction, so please don't be alarmed when you don't see a credit back on your account. You won't see a charge or debit.
Product color and quality as seen on a monitor may vary slightly compared to actual items due to photography lighting conditions and individual screen color calibration.
In the event of a Chargeback
Once we ship your package and a charge back is filed against the company, we will report you to the FBI for internet credit card fraud which is a serious crime. Please note that your IP address is captured amongst other things, and will trace back to you. The shipping carriers provide very accurate information as well, so please understand that this is a NO FRAUD TOLERANCE online store. You may be sent to collections, as it is our right to retrieve funds from fraudulent orders.
In addition to the order and registration forms we may ask you to enter your email address for purposes including but not limited to: to register for a contest; participate in surveys; or to sign up for our email newsletter and special offers. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.